Part of my job consists of being immersed in organisations that use complex systems and processes. It has been always challenging to absorb as much knowledge as possible in short amount of time aiming to interact effectively with stakeholders, systems and processes.
Since September, I have been on a secondment at NBN Co with two of my colleagues from Symplicit. As described before, understanding all the technical terms and acronyms, used on a daily basis, caused a lot of headaches. Thankfully, one of my colleague Justin Cheong introduced us to the concept of Visual Thinking and that helped us assimilating everything in an engaging way.
Visual thinking is a great technic to literally visualise what is said either through words or talks. Here is a video explaining how to sketch a poster during meeting or a conference.