Leadership playbook
Design leadership in the squad
- Create customer experience maps showing how customers and users interact with the product, and bring focus to conversations.
- Identify and reference hero metrics for the team to link KPIs and agreed outcomes to a feature.
- Create a research artefact that developers, product managers, and leaders can gain actionable insights from.
Journey Map of the stream at StarRez.
Mentoring other designers
- As a Senior Designer, I often provide mentorship to other designers when they request it or when my leader wants to upskill the team.
- I create mentorship plans in partnership with mentees to define the goals of the mentorship and identify the style they resonate with most.
Helping a designer acquiring a new skill at Target.
Design and Research Ops
- I don’t shy away from writing SOPs in partnership with the design team and design leadership to improve Design and Research Operations.
- I have created dozens of research templates, research trackers, moderation guides, and more, which have made research operations much faster and easier to run. .
Example of a Research Ops page I created from scratch.