Providing leadership as a Senior Designer
Design leadership in the squad
- Identify and prioritise features, and participate in roadmap planning.
- Create customer experience maps.
- Identify hero metrics and outcomes.
- Create a research artefact that developers, product managers, and leaders can gain actionable insights from.
A journey map I made while at StarRez.
Design and Research Ops
- I don’t shy away from writing SOPs in partnership with the design team and design leadership to improve Design and Research Operations.
- I have created dozens of research templates, research trackers, moderation guides, and more, which have made research operations much faster and easier to run.
Example of a Research Ops page I created from scratch.
Create strategic alignment with engineering and product
- I use the Opportunity Solution Tree to map out what we could build and how it links to the outcome.
- I often run user story map workshop to slice up releases and agree on the outcome.
- To help decide what to build next I learn about; the business context, the sales data, the support tickets and escalation, and analytics trend.
Example of an opportunity solution tree I made with the Product Manager.
Mentoring other designers
- As a Senior Designer, I often provide mentorship to other designers when they request it or when my leader wants to upskill the team.
- I create mentorship plans in partnership with mentees to define the goals of the mentorship and identify the style they resonate with most.
Helping a designer acquiring a new skill at Target.